Solutions Consultant

New York, NY (Hybrid 3x/wk)

Our client is redefining brand engagement with AI-powered digital agents that deliver real-time, interactive experiences across websites and media channels. Purpose-built for consumer-facing interactions, the platform helps brands drive conversion while maintaining full control of their data. Backed by leading investors and a seasoned team, the company is scaling quickly from its NYC headquarters with a hybrid work model.

They are looking for experienced Solutions Consultants to join this fast-growing, AI-first technology company. You’ll serve as a key link between the company’s AI platform and customer objectives—translating vision into implementation and experimentation into insight.

Responsibilities

• Lead onboarding for new clients, from technical integration to user experience design
• Collaborate closely with customer teams to align AI agent solutions with their strategic goals
• Manage all aspects of agent deployment—from ingesting content to configuring user-facing interfaces
• Develop and execute A/B tests and pilot programs to validate agent effectiveness
• Analyze consumer interaction data to surface actionable insights and trends
• Provide guidance on how to optimize content inputs, conversational design, and performance metrics
• Create data-driven case studies and support value realization across key accounts
• Work with product and engineering teams to troubleshoot issues and provide client feedback
• Represent the voice of the customer to help shape product enhancements and roadmap decisions
• Develop documentation, enablement materials, and best practices to support internal scaling
• Support sales teams with customized demos and technical solution narratives
• Participate in client discussions to translate business needs into viable implementation plans

Qualifications:

• You have 5+ years of experience in SaaS, ad tech, martech, or a high-growth tech environment
• You’re passionate about the potential of AI in transforming digital customer experiences
• You’re a natural collaborator, comfortable working with both technical and business stakeholders
• You have strong analytical skills, with experience using dashboards, spreadsheets, and storytelling through data
• You thrive in dynamic environments and bring a proactive, solutions-oriented mindset
• Bonus: experience with SQL, HTML/CSS, or network traffic debugging tools

Compensation: $165k – 185k base + equity

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