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COO

  • Location USA
  • Salary $150k/year - 225k/year
  • Posted March 3, 2025

About Us:

We’re a scrappy, high-growth e-commerce company running multiple brands and B2B services, with a strong focus on Monthly Recurring Revenue (MRR). We handle everything from payment processing and customer support to ad management and fulfillment. As we scale, we’re doubling down on automation and AI to make operations more efficient and profitable.

The Role:

We’re looking for a hands-on, entrepreneurial head of operations (could be COO) who thrives in a fast-moving, resourceful environment. This isn’t a big corporate role—it’s for someone who loves building, optimizing, and getting their hands dirty to drive both strategic and tactical execution. You’ll report directly to the CEO and be the key driver of operational excellence, ensuring the business runs smoothly and scales efficiently.

What You’ll Do:

  • Build and refine systems and processes that drive efficiency and scalability.
  • Get deep into hiring, team building, and performance structures—this is a hands-on leadership role.
  • Identify and remove operational roadblocks to keep the business growing without bottlenecks.
  • Optimize and oversee B2B services (payment processing, customer support, ad management, fulfillment).
  • Work across teams to ensure alignment on strategy, execution, and growth goals.
  • Lead AI and automation initiatives to improve operational efficiencies.
  • Own financial oversight, cost control, and P&L management—ensuring growth is sustainable and profitable.

What We’re Looking For:

  • Startup-minded operator—you’ve led operations at a smaller, high-growth e-commerce business (not a massive corporation).
  • E-commerce expertise—experience scaling supply chains, ad accounts, and customer service operations.
  • Problem-solver and builder—you know how to fix broken processes, scale teams, and create structure from chaos.
  • Strong leadership skills—you know how to hire, develop, and manage a team without relying on massive resources.
  • Data-driven mindset—comfortable analyzing financials, forecasting, and optimizing for profitability.
  • Bonus: Familiarity with AI-driven operational efficiencies and automation tools.