Client Success Manager

NYC (Hybrid) or LA (Remote)

Our client is a prominent global provider of location intelligence and audience data, enabling brands and advertisers to develop data-driven, personalized, and highly impactful marketing campaigns. Utilizing advanced technology and a privacy-focused strategy, our client connects digital advertising with real-world consumer behavior. They are seeking a Client Success Manager to join their team.

Responsibilities:

• Guide new clients through the onboarding process, offering training on both self-service and managed-service platforms.
• Set up campaigns, audience segments, and measurement tools to ensure smooth activation.
• Deliver onboarding tasks on time while adhering to service level agreements (SLAs).
• Monitor campaign performance and client satisfaction through regular check-ins.
• Serve as the primary contact for client inquiries, troubleshooting issues, and escalating when needed.
• Offer strategic support to help clients optimize platform usage and achieve their objectives.
• Collaborate with Sales to identify opportunities for upselling and cross-selling.
• Conduct post-campaign reporting, gather feedback, and maintain long-term client relationships.
• Provide industry insights and education to establish trust and enhance partnerships.
• Work with internal teams, including Product, Legal, and Partnerships, to address client needs and drive solutions.
• Stay updated on platform developments to ensure clients benefit from the latest innovations.
• Support Sales in client meetings by offering technical expertise and operational insights.
• Track key performance metrics, customer satisfaction, and product usage to guide strategy.
• Utilize tools like Tableau, Jira, and CRM systems for reporting and process optimization.
• Continuously refine internal workflows to improve efficiency and service quality.
• Manage billing, contracts, and approvals in collaboration with finance and legal teams.

Qualifications:

• Background in post-sale client success within Ad Tech, digital marketing, or a related field, with hands-on experience in campaign execution and optimization.
• Understanding of programmatic advertising, data-driven marketing, omnichannel strategies, and audience segmentation.
• Analytical thinker with a proactive approach to refining operational processes and improving efficiency.
• Experience handling client interactions, including troubleshooting, meeting coordination, and relationship management.
• Skilled in cross-functional collaboration, working with teams like Product, Partnerships, and Legal to develop client solutions.
• Highly organized with strong time management skills, able to juggle multiple priorities effectively.
• Proficiency in tools such as Tableau, Jira, CRM systems, and data analysis platforms.
• Capable of managing multiple campaigns simultaneously while ensuring deadlines and performance benchmarks are met.