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Sr. Director of Publisher Account Management

  • Location New York City, NY
  • Salary $175k/year - 200k/year
  • Posted 02/29/2024

Sr. Director of Publisher Account Management

Our client is a technology company focused on improving online
conversations and community engagement through their platform and
tools. They collaborate with publishers and media organizations
to enhance the quality of discourse and support independent
journalism. Founded in 2012, they partner with over 1000 major
publishers and have 100 million people using their services each
month. They have offices in different cities around the world and
the goal is to use technology to bring people together for
positive discussions, making online interactions more pleasant
and constructive.

They are looking for a Sr. Director of Publisher Account
Management to join their dynamic team. As a Sr. Director of
Publisher Account Management, you are responsible for the overall
health, retention, upsell, and expansion opportunities across our
large enterprise Tier 1 publisher accounts.

What You’ll Do:

* Responsible for managing and growing account portfolio,
collaborating with various teams.
* Expand key relationships to identify opportunities for
upselling and platform expansion.
* Lead strategic account planning to align partner goals and
drive growth.
* Provide excellent customer service and cultivate deep
relationships with strategic accounts.
* Drive process improvements and adopt a value-driven approach to
partner success.
* Act as a thought leader by creating and sharing content.
* Conduct business reviews to ensure partner satisfaction and
value-driven growth.
* Maintain knowledge of the company’s products and services.

What You’ll Bring:

* Bachelor’s degree in communications, advertising, business,
information technology, or related field preferred.
* 10+ years of experience in partner success or business
* Proficient in research, analysis, and data-driven
* Exceptional relationship-building skills, capable of leading
executive-level discussions.
* 5+ years of experience working directly with publishers.
* Strong passion, empathy, and a proactive approach to providing
exceptional service.
* Track record of achieving revenue goals and key performance
indicators (KPIs) in SaaS, ad-tech, or publishing.
* Skilled in negotiation, including contractual terms and

Comp: $175-$200k base