Client Services & Operations Specialist
Job Description
Our client is an ad network optimization service for publishers. They are looking for a Client Services & Operations Specialist to help manage the companys rapidly growing client base. This is a great opportunity to join a company defining a new space in the online advertising industry.
Responsibilities
- Leading day-to-day management of client accounts, including managing all of their network campaigns.
- Serving as clients primary contact, overseeing the resolution of all support requests.
- Troubleshooting and resolving client support issues, including improper display of ads and network data discrepancies.
- Training clients on our client’s tools, including reporting and client-facing User Interface.
- Providing regular client status reports to management.
- Gathering client product and service feedback and working into product and process improvement pipeline.
- Working with networks as necessary on troubleshooting issues and also on ways to improve efficiencies with regard to how we work together.
- Building and running custom queries and reports for clients as needed.
- Recommending and implementing policy and process improvements that will improve efficiency and enable better servicing of clients.
Qualifications
- Outstanding written and verbal communication skills, capable of conveying an issue clearly, especially when it comes to describing a technical issue.
- Prior client management experience, preferably with Web Publishers.
- Strong troubleshooting skills with ability to analyze the components of an ad related problem and get to its root, as well as providing necessary suggestions for resolution.
- Technical capability: extensive experience with ad serving systems; proficiency with Excel; solid understanding of HTML and ad tag structure (iframe/jscript) are all required. SQL experience preferred. Need to be able to pick up new technologies quickly.
- Passion: desire to play a key role in driving this new business to success in the online advertising technology space.
- Excellent organizational and time management skills.
- High level of initiative taking proactive steps to get to resolution and driving improvements to business.
- Industry knowledge: deep understanding of online advertising space and the players within it.
Salary and Benefits
55-75k
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| Our client is an online advertising technology company that helps publishers maximize revenue. Its technology platform utilizes dynamic pricing, advanced targeting and system integration to connect publishers, networks and exchanges. The New York-based, privately-held company was founded in 2007 by leaders in the space, who have broad experience in advertising operations and software development. |
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Reference ID
SAMELDW
Location:
New York City
Status:
Permanent
Salary:
55-75k
Job Category:
Sales, Tech, Marketing
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